Shipping Policy

At Parampara by Sumali, we are committed to delivering your orders with care, efficiency, and transparency. Each piece reflects our dedication to tradition and craftsmanship, and we ensure it reaches you safely and on time.

1. Shipping Locations

We currently ship across India. For international shipping inquiries, please contact our support team before placing your order.

2. Processing Time

  • All orders are processed within 2–14  business days.

  • Since our products are carefully crafted, certain items may require additional preparation time.

  • You will be notified in case of any delays.

3. Delivery Time

  • Standard delivery usually takes 7–14 business days, depending on your location.

  • Remote areas may take slightly longer.

4. Shipping Charges

  • Free shipping may be available on select orders or promotions.

  • Otherwise, shipping charges will be calculated at checkout based on your location and order value.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/email.

  • You can track your order in real-time through the courier partner’s website.

6. Delays & Unforeseen Circumstances

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Logistic issues beyond our control

We appreciate your patience in such situations.

7. Address & Delivery Issues

  • Please ensure that your shipping details are accurate and complete.

  • Parampara by Sumali will not be responsible for delays or losses due to incorrect address information.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Share clear photos and order details for quick resolution

9. Contact Us

For any shipping-related queries, feel free to reach out to our support team. We are always happy to assist you.