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Shipping Policy

At Parampara by Sumali, we ensure your orders are delivered safely, efficiently, and on time. Each product is crafted with care, and we handle shipping with the same dedication.

We currently ship across India. For international orders, please contact our support team before placing your order. All orders are processed within 2–14 business days. As many of our products are handcrafted, some items may require additional preparation time. In case of any delay, you will be informed promptly.

Delivery usually takes 7–14 business days depending on your location. Remote areas may require slightly more time. Shipping charges, if applicable, are calculated at checkout based on your order value and delivery location. Occasionally, we offer free shipping on select orders or promotions.

Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your delivery status. While we aim for timely delivery, delays may occur due to weather conditions, public holidays, or logistical issues.

Please ensure your shipping details are accurate. For damaged or missing items, contact us within 48 hours with relevant details and photos for quick assistance.